Refunds and cancellation
Contact us within seven days of purchase for an unresolved activation or technical problem.
Last updated: 11 October 2026
When can I request a refund?
Contact us within seven calendar days of purchase if you cannot activate Holy Charms or a technical problem prevents normal use on a compatible Windows PC. We will help troubleshoot. If we cannot resolve the qualifying problem, we will refund your purchase.
We also investigate duplicate payments and successful payments for which digital access was not delivered.
How to request help
Email support@holycharms.shop with your order reference, purchase email, a description of the problem, and any error message. Do not send payment credentials or an activation code.
A request received within seven days remains eligible while troubleshooting continues. You do not lose your request window while we investigate.
Cancellation and exclusions
Holy Charms is a one-time purchase. There is no subscription or recurring payment to cancel. For a completed purchase, this refund policy applies.
A change of mind after receiving working digital access, or a wish not being fulfilled, does not qualify under this technical-problem policy. Your rights and remedies under applicable law are unaffected.
How are approved refunds returned?
Approved refunds are returned to the original payment method. We will let you know when the refund is initiated; the time it takes to appear depends on your bank and payment provider.
A refunded purchase ends your licence and entitlement to new downloads. Please remove the app supplied under that purchase.